Lounge Service Manager

Lounge Service Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

About the Role

At Four Seasons Hotel and Private Residences Nashville, our mission is to create lasting memories through intuitive service and exceptional experiences. The Lounge Service Manager plays a key role in curating the guest experience within Bacco's Lounge, ensuring an atmosphere of warmth, elegance, and seamless service.

What You Will Do

Lead, train, evaluate, and motivate the Lounge team to uphold Four Seasons cultural and core standards.

Maintain a visible presence on the floor to engage with guests, recognize team excellence, and resolve any guest concerns or requests with professionalism and care.

Demonstrate expert knowledge of wines, spirits, and food pairings, ensuring product quality and compliance with all relevant laws and regulations.

Collaborate closely with the Food & Beverage leadership team and Culinary department to design creative menus and beverage offerings that reflect both value and quality.

Manage financial aspects of the operation including labor, purchasing, inventory, and cash control.

Ensure the physical condition of the Lounge meets the highest standards of cleanliness, ambiance, and maintenance.

Attend operational meetings to foster collaboration and communication across departments.

Support special projects or other operational areas such as the main dining room when needed.

What You Bring

A degree in Hospitality or Restaurant Management, or equivalent work experience.

A minimum of two to three years of leadership experience in Food & Beverage, preferably in a luxury hotel or mixed-use residential environment.

Strong interpersonal, organizational, and analytical skills with proven business acumen.

Proficiency with computer and F&B management systems.

Excellent communication skills in English, both written and verbal.

What We Offer

Competitive salary, wages, and a comprehensive benefits package.

Excellent training and development opportunities within Four Seasons' global network.

Complimentary stays with exclusive employee rates at Four Seasons properties worldwide.

Complimentary employee meals and dry cleaning for uniforms.

Additional local property benefits

Schedule & Hours

Full-time position.

Must be available for evenings, weekends, and holidays as business demands.

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.