Customer Service Specialist I

Job Summary

The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates.
• Send Sales Order Acknowledgement to the customer and communicate order updates.
• Complete forms to request new customers, bill to / ship to addresses and / or vendors.
• Assist with changes / updates to sales orders and purchase orders.
• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Follow order fulfillment process for product availability and production determination.

Positional Requirements & Qualifications

Skills & Abilities :

Essential Physical Functions

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Maritime Transportation

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