Service Delivery Technician I - Manteno/Crete/Steger, ILSurf Internet • Coal City, IL, US
Service Delivery Technician I - Manteno / Crete / Steger, IL
Surf Internet • Coal City, IL, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Ability to competently climb ladders on poles and other network elements. Safely lift, carry, and maneuver equipment of 75+ pounds with or without assistance. Maintain company truck, tools, and personal safety gear per operational and safety guidelines. Work outdoors in various weather conditions, including rain, snow, heat, and ice. Operate a company vehicle safely between job sites and in accordance with company policy. Interact professionally and courteously with customers during all service calls. Explain service details, billing, and equipment features; answer related questions. Support the sale of Surf Internet products and services, when necessary, contact sales for Escalation issues. De-escalate and resolve repeat customer concerns and service complaints. Promote Surf Internet products and services to generate upgrades or additional accounts. Monitor job schedules, receive updates, and communicate using CRM and field service software. Prepare daily work assignments by requisitioning equipment and loading the service vehicle. Provide accurate, timely updates and documentation of service tickets and job statuses. Participate in regular team meetings, training sessions, and cross-department communications. Adhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations.
Overview
The Tier 1 Service Delivery Technician at Surf Internet is a frontline customer-facing member of the operations team. This role is responsible for performing and supporting FTTH (Fiber to the Home) installation, including basic troubleshooting connectivity issues. Working in residential environments, the Tier 1 Technician plays a key role in delivering reliable internet services while ensuring a high level of customer satisfaction.
This position requires the ability to learn and use technical knowledge, physical endurance, and exceptional communication skills. The role involves Training on ladder and rooftop work. Candidates must be able to handle and transport equipment weighing 75 pounds or more, work in various weather conditions, and operate independently across multiple job sites throughout Michigan, Indiana, and Illinois.
Reports To : Service Delivery Technician Supervisor
Department : Field Operations
Job Status : Non-Exempt
Responsibilities :
Technical Installation & Support
- Perform FTTH fiber installations and some service repair calls at residential locations.
- Conduct fiber signal performance testing (e.g., light / speed tests) by using a signal meter and test cord.
- Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).
- Troubleshoot basic fiber drop issues and connectivity problems.
- Understand and apply basic electronics, connectivity principles, and diagnostic procedures.
Field Operations & Safety
Customer Interaction & Communication
Operational Support
[job_alerts.create_a_job]
Service Delivery Technician I MantenoCreteSteger IL • Coal City, IL, US
[internal_linking.similar_jobs]
We're a team that dares to look at the world's challenges and see impactful possibilities.We believe in a better future when we uplift others and enable our people to thrive at work and at home.As ...[show_more]
We stand behind every scale we have manufactured since 1830.How many companies can say that? If getting the job done right the first time matters to you, and standing behind your work just means mo...[show_more]
Field Service Technician I, Lead.The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and reso...[show_more]
Instrumentation & Controls Technician - Immediate Hiring.Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, rol...[show_more]
Becoming a surrogate mother is one of the greatest gifts of life!.Ivy Surrogacy is a third-party reproductive agency for parents all over the world seeking.
At Ivy Surrogacy, we genuinely believe we...[show_more]
AlliedTravelCareers is working with Medical Solutions to find a qualified Technician in Harvey, Illinois, 60426!.A facility in Harvey, IL is seeking its next amazing Tech.Read on if this sounds lik...[show_more] Competitive weekly pay (inquire for details) .AlliedTravelCareers is working with Seven Healthcare to find a qualified Technician in Peoria, Illinois, 61610!.
Seven Healthcare is seeking a skilled a...[show_more] 
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
This position is for local residents only.Sorry, Visa / sponsorship not available.Full Service Semi-trailer Department Director to lead our service operations.
This leadership role is responsible fo...[show_more]
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to Veterans, Transition...[show_more]
At TransChicago Truck Group, we keep the trucks and people that power our economy rolling.We’re a full-service commercial truck dealership representing Freightliner and Western Star by provid...[show_more]
Provides WOW! Customer Service Drives delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts Picks up returns, cores and parts from nearby stores ...[show_more]
Welcome to the intersection of energy and home services.At NRG, we're all about propelling the next generation of leaders forward.
We are driven by our passion to create a smarter, cleaner and more ...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
The Resident Automation Technician II supports our customer on all automation-related topics.This position requires a broad-based electrical and mechanical skillset and a proactive approach to impr...[show_more]
Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season.We're looking for individuals with excellent communication skills and a passion for assis...[show_more]
Travel to manufacturing facilities across the U.Mechanically and electrically assemble, install, and commission industrial automation equipment.
Provide hands-on troubleshooting and technical suppor...[show_more] DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
Rental Service HVAC Technician - Shorewood, IL
Trane Technologies • Shorewood, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Technician
Fairbanks Scales • Channahon, IL, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Lead Field Service Technician- Amazon ORD2- Channahon, IL
Plug Power • Channahon, IL, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Instrumentation & Controls Technician - 1st Shift
Glanbia plc • Aurora, IL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Earn $50,000–$100,000 as a Surrogate – Must Have Healthy Prior Delivery
Ivy Surrogacy • Dwight, IL, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Travel Technician / Technologist - $714 per week in Harvey, IL
AlliedTravelCareers • Aurora, Illinois, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Technician / Technologist in Peoria, IL
AlliedTravelCareers • Aurora, Illinois, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Customer Service Specialist - Remote ($24 per hour plus Bonus)
TurboTax • Morris, Illinois
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Semi-trailer Service Department Director
ILoca Services, Inc. • Aurora, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
I & C Technician - Braceville, IL
VetJobs • Braceville, IL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Mobile Service Diesel Technician
TransChicago Truck Group • Aurora, IL, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Delivery Driver (Full Time)
AutoZone, Inc. • Aurora, IL, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
DTH Full-time Technician - Aurora, IL
Vivint • Aurora, IL, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Delivery Driver - Sign Up and Start Earning
DoorDash • Braidwood, IL, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Resident Automation Technician II
TGW Logistics Group • Aurora, IL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Product Expert
Intuit - TurboTax • Cullom, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Field Service Technician
Applied Industrial Technologies • Aurora, IL, United States
[job_card.full_time]
[last_updated.last_updated_less] • [promoted] • [new]
Restaurant Delivery - Onboarding / Onboard
DoorDash • Braidwood, IL, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]