Customer Success Manager (Product Operations)WorkGenius Group • Miami, FL, United States
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Customer Success Manager (Product Operations)
WorkGenius Group • Miami, FL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2–4 years of experience in Customer Success, Operations, or Product Support . Strong organizational and administrative skills with a high attention to detail. Comfort working with data, tools, and technology — ideally with some exposure to AI or automation tools . Good understanding of how product and customer success teams collaborate. Clear communicator who enjoys problem-solving and improving how teams work. Proactive, dependable, and willing to take ownership of both strategic and administrative tasks. Direct exposure to Product leadership and insight into how product decisions are made. The chance to shape efficient processes that impact both internal teams and customers. A role where initiative and curiosity are valued — and where you can grow into more responsibility over time.
About the Role
We’re looking for a hands-on Customer Success Manager who loves structure, efficiency, and problem-solving. This role sits within the Product organization and supports both product delivery and customer success operations.
You’ll help streamline workflows, support key administrative tasks, and collaborate with the Product team to turn feedback into actionable improvements. It’s a mix of coordination, execution, and process optimization — ideal for someone who enjoys keeping things organized and running smoothly while also exploring how tools like AI can make work faster and smarter.
Key Responsibilities
- Work closely with the Product team to track and organize customer and candidate feedback.
- Support day-to-day operational and administrative tasks across Product and Customer Success.
- Help document, maintain, and improve internal processes and communication flows.
- Identify and implement small process improvements or AI-based optimizations that save time and reduce friction.
- Maintain dashboards, reports, and documentation to support data-driven decisions.
- Assist with coordination between teams to ensure smooth execution of client- and product-related initiatives.
Requirements
What You’ll Gain
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