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Care Coordinator
Care CoordinatorHHA Home Care LLC • Rockville, MD, US
Care Coordinator

Care Coordinator

HHA Home Care LLC • Rockville, MD, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Care Coordinator

Description

The Care Coordinator is responsible for ensuring the seamless coordination of services for SmithLife Homecare clients. This dual-role position combines staffing / scheduling responsibilities with care coordination duties that support quality, continuity, and client satisfaction. The Care Coordinator matches caregivers to clients, manages ongoing schedules, maintains proactive communication with families and referral partners, and oversees documentation and follow-through across the care continuum.

Qualifications

  • Strong interpersonal, customer service, and telephone communication skills
  • Highly organized with strong attention to detail
  • Minimum 2 years’ experience in homecare, healthcare staffing, or client services
  • Skill in de-escalation, problem solving, and prioritization
  • Ability to work independently while functioning as part of a care team
  • Experience with scheduling software / EMR systems preferred
  • Ability to maintain professionalism with caregivers, clients, families, and referral partners

Reports To

Client Services Manager (with collaborative oversight from DON / Clinical Leadership)

Primary Duties

1. Staffing & Scheduling Coordination

  • Match appropriate caregivers to cases based on skills, personality, availability, and client needs.
  • Ensure all shifts are filled, maintaining ongoing schedule stability for clients.
  • Manage all schedule changes, caregiver call-outs, and emergency coverage needs with urgency.
  • Maintain accurate and updated schedules in all systems.
  • Communicate new assignments, updates, and expectations clearly to caregivers.
  • Participate in the on-call rotation as needed.

    • 2. Client & Family Communication

  • Serve as a primary point of contact for clients and families during onboarding and throughout service.
  • Conduct welcome calls, check-ins during the first week of service, and ongoing client satisfaction follow-ups.
  • Ensure clear, compassionate communication with families regarding schedules, caregiver transitions, and concerns.
  • Support client retention through consistent relationship-building.

    • 3. Care Coordination Oversight

  • Collaborate with the DON to ensure caregivers assigned meet the clinical needs of the client.
  • Monitor changes in condition and escalate appropriately to nursing leadership.
  • Partner with clinical leadership to ensure care plans, service notes, and required documentation are accurate and up-to-date.
  • Coordinate caregiver introductions and ensure smooth transitions during staffing changes.
  • Track and follow through on all client requests, concerns, and updates.

    • 4. Caregiver Engagement & Performance Support

  • Coach and counsel caregivers regarding attendance, communication expectations, and performance standards.
  • Reinforce agency policies, professionalism, and best practices.
  • Assist with retention efforts by identifying caregivers who thrive in ongoing cases.
  • Communicate schedule expectations proactively and maintain positive relationships with field staff.

    • 5. Referral & Intake Support

  • Respond to inquiries from prospective clients in a timely, professional manner.
  • Provide service information and collaborate with Intake / Sales to move referrals through the client journey smoothly.
  • Assist with onboarding new clients by gathering key information needed for staffing and care planning.

    • 6. Documentation, Compliance & Data Accuracy

  • Ensure all shifts, hours, pay rates, and billing rates are accurate and submitted timely for payroll and invoicing.
  • Maintain accurate notes, follow-ups, and communication logs within agency systems.
  • Support compliance with state regulations, internal policies, and caregiver credentialing requirements.
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    Care Coordinator • Rockville, MD, US

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