Optical Office General Manager

Summary

To deliver consistent, high-quality patient and customer experience in a fast-paced environment encompassing retail, lab, and optometric services in order to support the key results of the organization. General Managers meet operational goals by ensuring the following responsibilities are implemented consistently, with an underlying commitment to the organization’s values, the patients and customers, office staff, and excellence in execution.

Responsibilities

• Fostering an office environment that is focused on consistently delivering exceptional patient / customer service
• Daily direct over-site of personnel and operations of the office, assigning specific tasks, duties, and schedules
• Keeping office staff up to date on required skills-based, policy, and procedure training
• Implementation of organization selling strategies
• Partnering with Marketing Manager to generate daily, weekly, monthly reports pertaining to sales, insurance, payroll, and staff
• Daily bank deposits and sending previous day’s close totals to the Accounting Team
• Ensuring staff benchmark performance meets or exceeds office goals

Scheduling staff in accordance with payroll guidelines set by the Market Manager or upper management

Technical Skills and Competencies

Organizational and Compliance Duties

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