Member Growth and Onboarding Coordinator

Member Retention Specialist

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Member Retention Specialist is responsible for helping to cultivate positive patient experience and drive long-term member retention. The incumbent in this role works collaboratively with Membership Growth Consultants (MGCs) and Center Dyads to execute targeted activities to retain membership.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

• Finds creative and compliant ways to engage with our patients and advance our need to have patients call us first
• Engages with all patients in the lobby, acting as a lobby ambassador, to identify opportunities for referrals, patient ambassadors, and service recovery
• Responsible for escalating service recovery issues to Center Dyad to ensure timely resolution
• Leverages Medallia and other patient experience tools to proactively identify members for early service recovery intervention
• Establishes strong relationships with brokers and agents that have ties with center
• Leverages MEDALs and other tools to intervene on future disenrollment and disenrolled membership in partnership with Center Dyad
• Compliantly connects future disenrolls / disenrolled members with agent of record of broker / agent of the day and notifies MGC of record or MGC of the day to reenroll members
• Identifies and reports on actionable disenrollment and patient engagement trends to inform member retention strategy in collaboration with Center Dyad
• Performs other duties as assigned and modified at manager's discretion.

PAY RANGE : $19.6 - $27.99 Hourly

EMPLOYEE BENEFITS