IPTAC Engineering Technician

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a IPTAC Engineering Technicianto serve as the highest level of technical support within the NCC (Network Control Center) organization teams and who has intimate knowledge of the Layer 2 and Layer 3 carrier networks and networking protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS.Zayo delivers our services over fiber to our customers, so you must also have effective Layer 1 troubleshooting skills specific to fiber links (wavelengths, light levels, and conducting OTDR testing).

IPTAC Engineering Technician candidates should possess excellent communication skills, and should be able to perform in-depth troubleshooting of all network issues that arise, often communicating directly with vendor technical support and high-level customer contacts. The best candidate will possess in-depth knowledge of various vendors including Cisco, Juniper, BTI (Juniper), ALU (Nokia), Cyan (Ciena), Arbor, andAccedian.

The primary functions of a IPTAC Engineering Technicianis to perform escalated Ethernet and IP network isolation repair until resolution, and assist the IP ETH Network Control Center technicians as needed. Our IPTAC Engineering Technician performs a critical function within the team and ultimately impacts the Network Control Center's ability to meet Network Availability and Restoration commitments made to Zayo customers, thus improving the customerexperience.

**NOTE: This role will primarily work the night shift and participate in the on-call weekend rotation approximately once every two months.

Responsibilities

Technical Escalation:The primary function of the TAC Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high-level customer contacts when necessary.

Network Fault Management:The TAC Technicians will be expected to perform fault isolation and repair on Ethernet and IP platforms, particularly on widespread outages or escalated issues by NCC and identify trends in hardware performance and configuration.

Project Management:The TAC Technician is responsible for managing and completing special projects as assigned.These special projects may include (but are not limited to) network software upgrades, network audits, network configuration changes, creation of network tools & automation scripts, testing of network technologies & configurations, and other projects as assigned.The Tier III Technician will be expected to compile project plans & schedules, and regularly report on progress status. (TAC function)

Technical Training:The TAC Technician is responsible for supporting and cross-training IP ETH NCC technicians, compiling training documentation and delivering training courses to technicians as needed.

Network Documentation:The TAC Technician will be responsible for creating and updating network documentation and drawings. Candidates should have strong Visio and written skills.

Network Performance Management:The TAC Technician is responsible for maintaining, updating performance monitoring, and management systems, including backup of network element configurations, graphing, logging and alarming. (TAC function).

Vendor Management:Collaborates with Operations Engineering for vendor related issues & escalations. Review Vendor Bulletins (PCNs), publish impact statements and create plans for implementation of PCNs if applicable and in the best interests of the company. Track open issues with vendors to resolution and provide regular readouts on open vendor issues and recommendations for upgrades or removal/replacement of vendor technologies. (TAC function).

Additional Duties as Needed:The TAC Technician will be called upon to assist in other special duties and assistance as the business needs demand.

Qualifications

• Minimum of five to eight (5-8) years of experience in high level technical support roles troubleshooting and repairing Ethernet & IP networks that are delivered over fiber

• Intimate knowledge of the Layer 2 and Layer 3 carrier networks and networking protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS

• Bachelor of Science degree (B.S.) or equivalent from a four-year university or technical school and five to eight (5-8) years related experience

• Excellent communication skills, both verbal and written

• Great customer service skills

• Effective problem solving and interpersonal skills

• Basic knowledge of Microsoft Word, Excel, and Visio

• Professional certifications (Cisco, Juniper, Nokia, Ciena, Accedian) are preferred

Estimated base pay range for this role is $26.92 - $41.39 USD / hour

*Shift Differential Pay Available:Eligible non-exempt, U.S.-basedroles receiveadditionalpay for evening and overnight hours, based on role and shift assignment,in accordance withcompany policy.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.