Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure successful outcomes

Define adoption plans and post-sales engagement strategies to enhance customer satisfaction

Collaborate with Sales and Product teams to maximize customer value from solutions

Required Qualifications

Experience managing a portfolio of commercial customers in a SaaS or similar environment

Strong understanding of complex technology environments, including Cloud Native technologies

Fluency in Portuguese and English; Spanish is preferred

Prior experience with DevOps, CI / CD, and Cloud Computing IaaS

Strong organizational skills and a self-starter mentality