Operations Process Manager

Job Summary

The Operations Process Manager is highly motivated, experienced individual tasked to lead the strategy, development, and management of deposit products and processes that supports the Bank’s internal and external operations. The Operations Process Manager is responsible for ensuring the competitiveness, security, and efficiency of the Bank’s products and operational processes services for both our business and consumer clients. This role requires a deep understanding of the financial services industry, payment systems, regulatory requirements, and a strong product management background.

Essential Duties

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned. Non-Essential Duties

• Perform research, administrative, and analytical duties in support of department functions, operations, programs, and projects. This includes Operations Administration, Operations Information & Support Center (OISC), Operation Support Group (OSG), and Wire Department.
• Assist in the coordination of Operations meetings; present at these meetings to ensure all operations staff members are informed of pertinent developments and changes.
• Assist in the department’s Tour of Duty; conduct training and provide feedback to the participants.
• Perform administrative and clerical duties as needed.

Required Knowledge

• General Branch Operations

Basic Knowledge, Skills and Abilities

• Consulting experience is a plus but not required
• Banking experience or knowledge preferred
• Experience with automation (Appian, Raga, n8n, and Unqork)
• SQL (Structured Query Language)
• Python
• Proficient computer skills, including working knowledge of Microsoft Word, Excel, Outlook, etc.
• Professional interpersonal and communication skills, both oral and written
• Ability to set priorities and work under tight deadlines.
• Analytical and organizational skills
• Attention to detail.
• Critical Thinking, judgment & problem-solving skills
• Displays good judgment and uses discretion with sensitive material.
• A positive, teamwork-oriented attitude

Officer Title Eligibility

For qualified positions, the Bank may designate an Officer Title to an employee who seeks and/or meets defined competencies for an eligible position. This position qualifies for the officer title(s) Assistant Vice President, Vice President.

Equipment Operated

• Lap/desk top computers
• Standard Office Equipment (copiers, fax machines, etc.)
• Document Imaging System (Laserfiche)

Physical Requirements & Work Environment

• Requires repetitive movement.
• Requires sitting or standing in long intervals.
• Requires computer monitoring in long intervals
• Requires lifting up to 25lbs.
• Requires using hands to manage, control or feel objects.
• Office setting with controlled temperature.

Education and Experience

• Degree (if applicable) or equivalent required

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserve the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

December 16, 2025