Automotive Service Advisor

Job Description

Job Description

Are you an energetic, customer-focused professional with a talent for sales and a passion for the automotive industry? Do you thrive in a fast-paced environment where every customer interaction is an opportunity to build trust and drive results? If so, we invite you to be part of our brand-new, rapidly expanding location as an Automotive Service Advisor with Classic CDJR - Lancaster!

What We Offer

Comprehensive Benefits : Health, Dental, and Medical coverage

Financial Security : 401(k) retirement plan

Work-Life Balance : Paid time off and flexible scheduling

Career Growth : Opportunities to grow within a family-owned organization that promotes from within.

Key Responsibilities

• Maintain manufacturer training and knowledge.
• Warmly greet customers upon arrival and obtain their vehicle information
• Accurately document vehicle symptoms as described by customers
• Provide maintenance recommendations based on age, mileage, and service history
• Prepare detailed cost estimates for labor and parts
• Communicate repair progress to customers and maintain regular updates
• Verify final invoices align with services performed
• Explain all completed work and associated charges to customers
• Work directly with extended warranties and insurance companies to process claims as needed

What We’re Looking For

Proven Success : A track record of delivering exceptional customer satisfaction

Experience : Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager is preferred, but not required.

Energy and Drive : A high level of enthusiasm and a commitment to excellence

Integrity : A professional demeanor and strong ethical standards

Growth-Oriented : A desire for a long-term career with opportunities for advancement

Why Join Mills Auto Group?

As a family-owned business, Mills Auto Group has grown from a single dealership to 35 locations. We take pride in recognizing and promoting talent within our team. Many of our leaders started in entry-level roles, and we’re committed to helping you grow your career.

If you’re ready to join a dealership that values its employees and customers alike, apply now to Classic CDJR- Lancaster!