Business Compliance Liaison

A company is looking for a Business Compliance Liaison (CX) to serve as the primary compliance and operational liaison for the Customer Experience organization.

Key Responsibilities

Establish, document, and coordinate implementation of CX operational procedures and protocols

Serve as the CX point person for compliance programs requiring alignment with Legal / Compliance

Define and coordinate delivery of compliance, training, and performance reporting

Required Qualifications

Extensive healthcare operations expertise, including voice and non-voice channels

Knowledge of compliance standards and practices (FCC, HIPAA, EFT fraud prevention)

Experience with audits, regulatory reporting, and process documentation

Background in customer experience operations with certifications in compliance or process improvement

Proven adaptability and ability to translate expectations into scalable procedures