Associate Resident Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to :

Service Operations Manager

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is : hybrid

This role is contributing to the Process Automation Energy Industries US Service team.

You will be mainly accountable for :

• Providing site service to ensure safe and efficient plant operation utilizing the 800xA Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice provided was effective.
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Qualifications for the role (Mandatory)

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Come Make a world of difference with ABB

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.