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Senior Desktop Support (New York)
Senior Desktop Support (New York)The Planet Group • New York, NY, United States
Senior Desktop Support (New York)

Senior Desktop Support (New York)

The Planet Group • New York, NY, United States
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  • [job_card.temporary]
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3-6 Month Contract

Day-to-Day :

  • Provide deskside support to NY office users for hardware, software, and AV issues.
  • Image, configure, and maintain PCs, laptops, and mobile devices.
  • Troubleshoot printing, local network, and server issues.
  • Install, move, and maintain server equipment in racks.
  • Act as liaison between NY office and Boston IT team.
  • Train users on firm software applications and document scanning tools.
  • Support videoconferencing and other AV equipment.
  • Coordinate IT requirements for attorneys traveling internationally.
  • Track and document support issues in the ticketing system.
  • Assist with system updates, reboots, and other off-hours IT tasks.
  • Support key IT initiatives impacting the NY office.
  • Ensure technology policies and security procedures are followed.

Must-Haves :

  • Minimum 5 years experience in IT support; prior professional services experience preferred.
  • Strong customer service mentality and proactive problem-solving skills.
  • Excellent written and verbal communication; ability to build relationships with users.
  • Proficiency with Microsoft Office and Windows operating systems.
  • Knowledge of iManage, ChangePro, Metadact, Innova, Adobe, Nuance, and Mimecast.
  • Experience with Citrix XenDesktop.
  • Ability to troubleshoot videoconferencing and AV equipment.
  • Bachelors degree or equivalent experience.
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