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Service Desk Engineer Level 2 (Managed Service Provider)
Service Desk Engineer Level 2 (Managed Service Provider)Bowman Williams • Jersey Village, TX, United States
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Service Desk Engineer Level 2 (Managed Service Provider)

Service Desk Engineer Level 2 (Managed Service Provider)

Bowman Williams • Jersey Village, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Join a well-established Cloud and Managed Services Provider that has been serving Houston businesses since 1995. We help organizations modernize their IT through secure, scalable, and innovative technology solutions. Our team combines deep technical expertise with a fun, fast-paced, and service-oriented culture where every day brings new challenges and opportunities to grow.

We are seeking a Level 2 Service Desk Engineer who can balance technical skill with excellent customer service. You will support Microsoft and Windows environments, resolve escalated issues from Tier 1 technicians, and assist with light projects involving Azure, VMware, and SonicWall. This role offers a mix of hands-on troubleshooting, system administration, and collaborative project work in a supportive, team-driven environment.

Key Responsibilities

  • Provide advanced IT support across Microsoft technologies including Windows Server, Exchange, Office 365, and Azure
  • Troubleshoot and resolve escalated desktop, server, and network issues for multiple clients
  • Configure and maintain VMware environments and virtual servers
  • Set up and troubleshoot SonicWall firewalls, routers, and switches
  • Assist with cloud migrations and infrastructure upgrades
  • Perform workstation, printer, and peripheral installations and maintenance
  • Support remote access technologies including VPN and Terminal Services
  • Collaborate with team members to document solutions and ensure efficient service delivery

Technical Skills

  • Windows Server, Active Directory, DHCP, DNS, and Group Policy
  • Office 365 and Azure Entra ID management
  • VMware administration and virtual environment configuration
  • Networking, WAN / LAN connectivity, VPN, and security troubleshooting
  • SonicWall firewall configuration and management
  • Knowledge of backup and disaster recovery solutions

    • What You Bring

  • 1+ year(s) of MSP experience required
  • Strong troubleshooting skills across servers, desktops, and networks
  • Excellent communication and customer service skills
  • A collaborative mindset with a desire to learn and grow within an established MSP

    • Benefits

  • Health, vision, and dental insurance
  • 401(k) with company match
  • Quarterly profit-sharing bonuses
  • Certification and training reimbursement
  • One day per week remote work flexibility
  • Supportive, team-oriented environment with room for professional growth
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