Renewal Coordinator / Collections Specialist

Job Description

Job Description

About the Opportunity

This is an opportunity for a renewal coordinator / collections specialist to join a reputable owner / operator / developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and / or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy. Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.

Role & Responsibilities

The Renewal Coordinator / Collections Specialist serves as a liaison between current tenants and the Main Office.

The RC / CS must be prepared to :

• Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner including but not limited to :
• renewal rent negotiations
• extensions
• tenant cancellation clauses
• owner cancellation clauses
• re-qualifications
• tenant reference letters
• fitness center renewals
• ledger charges as per lease terms
• account reconciliation including but not limited to
• rent payments
• account charges
• late fees
• returned payments
• security deposits
• application of payments on ledger
• Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
• Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
• Track and update inventory on the 30-Day report and Renewal Activity Report.
• Provide weekly updates on upcoming inventory to the Leasing Specialists
• Communicate with tenants and Leasing agents on status of lease renewals
• Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
• Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
• Note all correspondence with tenant in Yardi Memos and on the Arrears / Collections Master Spreadsheet for applicable month.
• Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
• Prepare and distribute Collections correspondence with tenants.

Qualifications and Education Requirements

$70,000 - $75,000

outstanding benefits, PTO, 401K match

WFH Fridays, in office 9-5 M-Th