Mortgage Loan Counselor

A company is looking for a Mortgage Loan Counselor to provide exceptional service and support to customers in their home ownership journey.

Key Responsibilities

Conduct outbound calls to customers who are behind on home loan payments, demonstrating professionalism and empathy

Assess customers' financial situations and collaborate to find suitable solutions for payment delinquency

Utilize negotiation skills to establish feasible payment plans while ensuring compliance with company policies

Required Qualifications

2+ years of experience in collections or a similar role

Proven track record of achieving outstanding customer satisfaction

Comfortable working in a fast-paced startup environment

Willingness to maintain a high level of integrity

Fluency in Spanish is strongly preferred