Director of Revenue Operations

Position Overview

ESO is looking for a visionary leader to own the strategic and operational excellence of our revenue function. Reporting to the Chief Revenue Officer, you will be the connective tissue across our marketing, sales, and customer success teams, ensuring every part of our commercial motion is in sync. This is a critical role for a builder who can balance long-term strategic initiatives with near-term execution to drive predictable and profitable growth across ESO's diverse and deep portfolio and global presence.

What the Role Requires :

• Strategic Planning and Alignment : Partner with executive leadership to define and operationalize the company's commercial growth strategy. This includes collaborating on market segmentation, target setting, headcount planning, and territory design to align with our overall business objectives.
• Process Optimization : Drive efficiency and scalability across the entire customer lifecycle. Continuously analyze and improve the sales process, from lead generation through deal closing for all transaction types. Work closely with Deal / Sales Operations to refine and optimize sales workflows and CRM usage to increase efficiency and visibility.
• Revenue Analytics and Forecasting : Own the company's revenue forecasting methodology and reporting. Provide accurate, data-driven insights into pipeline health, revenue trends, and key performance indicators (KPIs) to inform strategic decisions for the board and executive team.
• Technology and Systems : Manage the applicable components of the revenue technology stack, including the CRM (Salesforce, Highspot, and Gong as systems of record and PowerBI as data revelation layer). Ensure seamless data integration, data integrity, and high user adoption.
• Sales and Compensation Design : Work with sales leadership, finance and HR to design, manage, and continuously refine compensation plans that motivate high performance and align with company revenue goals.
• Enablement and Training : Develop and deliver enablement programs that equip our revenue teams with the necessary training, playbooks, and tools to execute repeatable processes and improve productivity.
• Cross-Functional Leadership : Serve as a key partner to leaders in Marketing, Sales, Customer Success, Finance, and Product to ensure a cohesive and exceptional end-to-end customer experience.
• Design and Manage Strategy : for ESO's four Revenue Operations pillars : Deal Operations, Data Operations, Program Operations, and Worldwide Sales Enablement.
• Team Leadership : Recruit, mentor, and build a high-performing Revenue Operations team capable of scaling with the company's growth.

What You Will Bring :

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes :

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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