Experience Manager

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer:

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row

• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance

• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing

• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within

• Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

• Salary: $55,000yr - $60,000yr

• Schedule: Monday - Friday (Full Time)

Our Window/Door Experience Managers manage the installation process, including final walk-through inspections, technical measurement, installation, and service, deliver Signature Service, homeowner delight, efficient and appropriate resource capacity for the RbA Florida location

Responsibilities:

• Verify that installation teams are delivering Signature Service, quality, and craftsmanship and exceeding our high standards.

• Identify, report, and expedite the resolution of any outstanding items for the homeowner’s project and the processing of account balances.

• Ensure homeowner delight, as measured through customer satisfaction surveys and reviews. Implement new processes to increase homeowner delight. Regularly visit homeowner work sites to audit processes.

• Ability to service and repair previously installed windows and perform technical measures needed for installation.

• Lead the safety initiatives of the installation process associated to ensure safe practices are in place and are followed.

• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.

• Supervise installation process associates, including performance planning, fostering open communication and answering team concerns and questions.

• Work directly with homeowners to resolve installation process issues.

• Work with the local supply chain to obtain the necessary materials needed to complete jobs.

• Manage in-house installers (2-man crews) and independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists

• Directly manage all associates involved in the installation processes

• Address hiring needs, assist with interviews and terminations, and evaluate the performance of in-house installers.

Requirements:

• At least 1-2yrs of Window & Door Installation/Inspection Experience

• At least 1-2yrs of Customer Service Experience & Conflict Resolution Skills

• Basic Understanding of Installation Processes and Requirements

• Prior Managerial/Leadership Experience is Preferred

• Knowledge of applicable building codes and construction techniques.

• Previous work experience in recruiting and managing independent contractors.

• Basic computer skills and MS Office suite proficiency

• Ability to work and lead in a team environment.

• Basic financial knowledge. Previous P&L responsibility helpful, but not required.

• Must have a valid Driver’s License and Clean Driving Record.

• Lead Certification and Notary Public is a plus

**Must be willing to undergo a criminal background check**
**Must be willing to undergo a pre-employment drug screening**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.