Technical Operations Manager

Job Description Job Description About PDR-Team PDR-Team supports hail events by combining best-in-class operations with our Colibri hail scanning technology. We work fast, organized, and with strong coordination between our U.S. team and our Europe-based hardware/software support team. Role Summary We are hiring a Technical Operations Manager to own Colibri scanner operations in the U.S. This role is hands-on and travel-ready: deploy the scanner to job sites, keep it running (maintenance + troubleshooting), and train others. Assembly/build work stays primarily in Germany — your focus is deployment readiness and field performance. Why we're hiring now Our current scanner manager is leaving at the end of February (returning to Switzerland). We need a replacement ready for hail season starting in March. What success looks like (first 90 days) - Understand the scanner end-to-end and operate it independently - Deploy and set up the scanner independently (site setup + readiness checks) - Troubleshoot issues independently and coordinate escalations with the Europe team - Identify and implement at least one improvement to make deployments smoother/faster Core Responsibilities (after 90 days) - Own deployments independently (setup, readiness, and daily operations) - Own maintenance independently (preventive maintenance + troubleshooting) - Train new operators and document best practices In Scope - Deployment (setup, readiness, field ops) - Maintenance (preventive + troubleshooting) - Training (new operators + documentation) Startup flexibility (adjacent support areas) - Inventory and organization of storage (scanner equipment + overall CAT equipment) - Support running a CAT site with guidance/support (when needed) - Occasional back-office support (e.g., invoicing support) when priorities require it Must-have skills - Required: Prior experience working in the automotive and/or insurance industry - Fast learner with software (scanner software + workflow tools) - Hardware maintenance/troubleshooting experience - Comfortable towing/driving larger vehicles and trailers (including ~30 ft trailer) - Highly independent and reliable (can work alone and own outcomes) - Willing to travel long distance and stay 1-2 weeks per trip - Comfortable working with a remote software/hardware team to solve issues Nice-to-have - Auto industry experience - Prior experience working with a software/support department Travel & schedule - Estimated travel: ~60% (typical trips 1-2 weeks depending on hail events) - Must be flexible for short-notice deployments during hail season Physical requirements - Able to lift/carry equipment and perform setup tasks - Able to climb ladders and work safely around equipment and trailers Compensation & incentives - W-2 (salary), full-time - Target salary range: $55,000-$70,000 (depending on experience) - Profit-share / performance incentive: defined based on company performance and role contribution - 90-day introductory period supported by a clear 30-60-90 plan Travel compensation (when overnight travel is required) - Per diem: $70/day - Lodging: up to $120/night - Fuel/business travel covered - If a job site is more than a 6-hour drive away, flights home are provided every second week - After two months of continuous travel, the manager may work two weeks locally in the Dallas region Equipment provided - Company computer + phone (and iPad if needed for operations) How to apply Submit your resume. If you are a fit, we will schedule a quick screen call and walk you through the next steps. Company Description PDR-Team Innovative Technology Driven and Represented Worldwide PDR-Team is a dynamic, family-owned business represented worldwide. We have specialized in innovative management for large hail events and serve the most renowned insurance companies, car dealerships, and claims adjusters in multiple countries for over 8 years. The company was founded by Arthur Vogel and Nathanael Alain in 2010 and has been growing rapidly since then. Arthur Vogel is an expert in the technology of paintless dent repair. He ensures a high-quality standard of repairs and process procedures in the production sector, organises the workshops on site, and coordinates the service network of dent specialists throughout Europe. Nathanael Alain has been working as an engineer in the automotive industry for years and is familiar with project management and leadership. He is responsible for the administrative procedures and the contact with customers and partners all throughout Europe and the USA. About 250 hail repair experts are currently taking care of the rapid, unblemished, and cost-effective hail repair of diverse vehicles within our worldwide service network. Each of our employees is highly qualified and works with much passion for the technique and the vehicle. They have a well-founded expertise in the area of hail repair, especially of Paintless Dent Repair (PDR), and consider customer satisfaction as the first priority. We strive to guarantee the highest customer satisfaction from the start. We achieve this through our innovation, highest quality, faster procedures, and digitalisation. The satisfaction of the customer/ policyholder always remains our main focus. WHO WE ARE Mission-Driven Company: PDR-Team is transforming the hail repair industry with AI-based damage scanning and a modern repair process that restores trust between insurers, repairers, and customers. Massive Growth Opportunity: We're already operating internationally and have begun building strong partnerships in the U.S. OUR SUCCESS STORIES - Trusted by multiple international insurance clients across Europe and North America. - PDR-Team has developed its own AI-driven hail scanner (Colibri) that delivers accurate scans in minutes, deployed at several CAT sites. - We've helped dealerships and rental fleets repair hundreds of cars quickly and with higher quality than traditional repair networks. - Currently scaling nationwide across the U.S., with strong operational presence and technician base. Work smarter, earn better. Join PDR-Team USA Company Description PDR-Team\r\nInnovative Technology Driven and Represented Worldwide\r\n\r\nPDR-Team is a dynamic, family-owned business represented worldwide. We have specialized in innovative management for large hail events and serve the most renowned insurance companies, car dealerships, and claims adjusters in multiple countries for over 8 years.\r\n\r\nThe company was founded by Arthur Vogel and Nathanael Alain in 2010 and has been growing rapidly since then.\r\n\r\nArthur Vogel is an expert in the technology of paintless dent repair. He ensures a high-quality standard of repairs and process procedures in the production sector, organises the workshops on site, and coordinates the service network of dent specialists throughout Europe.\r\n\r\nNathanael Alain has been working as an engineer in the automotive industry for years and is familiar with project management and leadership. He is responsible for the administrative procedures and the contact with customers and partners all throughout Europe and the USA.\r\n\r\nAbout 250 hail repair experts are currently taking care of the rapid, unblemished, and cost-effective hail repair of diverse vehicles within our worldwide service network. Each of our employees is highly qualified and works with much passion for the technique and the vehicle. They have a well-founded expertise in the area of hail repair, especially of Paintless Dent Repair (PDR), and consider customer satisfaction as the first priority.\r\n\r\nWe strive to guarantee the highest customer satisfaction from the start. We achieve this through our innovation, highest quality, faster procedures, and digitalisation. The satisfaction of the customer/ policyholder always remains our main focus.\r\n\r\n\r\nWHO WE ARE\r\n\r\nMission-Driven Company: PDR-Team is transforming the hail repair industry with AI-based damage scanning and a modern repair process that restores trust between insurers, repairers, and customers.\r\nMassive Growth Opportunity: We're already operating internationally and have begun building strong partnerships in the U.S.\r\n \r\n \r\nOUR SUCCESS STORIES\r\n- Trusted by multiple international insurance clients across Europe and North America.\r\n- PDR-Team has developed its own AI-driven hail scanner (Colibri) that delivers accurate scans in minutes, deployed at several CAT sites.\r\n- We've helped dealerships and rental fleets repair hundreds of cars quickly and with higher quality than traditional repair networks.\r\n- Currently scaling nationwide across the U.S., with strong operational presence and technician base.\r\n\r\n\r\n\r\nWork smarter, earn better.\r\nJoin PDR-Team USA