Front Desk Assistant

Front Desk Operator

The front desk operator is responsible for maintaining the front desk, providing quality customer service and ensuring the safety of Club members. Must be cooperative, friendly and able to create a harmonious environment.

1. Operate and manage the Clubhouse front desk

• Maintain the safety, security and appearance of the front desk
• Greet, monitor and track all visitors
• Supervise all equipment checkout and return
• Answer all phone calls
• Communicate and disperse information about upcoming events and activities to members and the public
• Maintain supplies for facility and front desk
• Recognize volunteers for their assistance daily

2. Maintain all membership and tracking systems of the Club

3. Supervision :

4. Other Duties :

Internal : Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive / provide information, discuss issues, explain guidelines / instructions; instruct; and advise / counsel.

External : Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems.