Location : Los Angeles, California (on-site)
Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We're proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.
The Temp Customer Service Coordinator provides support for our recurring giving programs, ecommerce store, and marketing promotions. This role includes assisting customers with online orders, resolving inquiries, coordinating with fulfillment, and ensuring a positive donor and customer experience.
The position may involve occasional inbound or outbound communication to provide updates, answer questions, or support engagement efforts. The ideal candidate is detail-oriented, responsive, and committed to delivering excellent service while clearly communicating PragerU's mission and impact.
- This is a 4 to 6 month temporary position with the potential to transition into a direct hire opportunity.
Duties and Responsibilities :
Provide exceptional, fast, and friendly customer service for PragerU's online store and donor merchandise programAssist with processing ecommerce orders, including packing, shipping, and coordinating with fulfillmentRespond to customer and donor inquiries regarding orders, billing, returns, and general supportProcess returns, exchanges, credits, and order adjustments accurately and efficientlyMaintain and update customer and donor records in internal systemsSupport inventory management, including tracking stock levels and processing adjustmentsProvide administrative support to the fundraising and marketing teams, including data entry and reporting using Excel and Google SheetsAssist with merchandise promotions, donor mailings, and special projectsContribute to improving office and warehouse organization and operational efficiencyPerform additional administrative and operational tasks as assigned by managementEffectively communicate and articulate the impact of donations, emphasizing the benefits to the donor and the organization.Handle Objections : Address any concerns or objections raised by donors regarding upgrading their contributions, and provide appropriate responses to alleviate hesitationsSuccessful Candidates Will Possess :
1-3+ years of relevant professional experience preferredProficiency in Google Workspace and Microsoft Excel (Docs, Sheets, Excel); Shopify experience a plusStrong written communication skills (email, letters, chat) with a clear and professional toneConfident and professional phone presence; comfortable assisting customers and donors as neededSelf-starter who can work both independently and collaboratively while meeting deadlinesExcellent organizational, multitasking, problem-solving, and detail-oriented skillsMeticulous attention to detail in order fulfillment, with care and pride in package presentation to ensure a polished, high-quality customer experienceStrong time management and follow-through, including maintaining accurate records and administrative documentationHigh integrity and professionalism, with a commitment to customer and donor confidentialityAlignment with and enthusiasm for PragerU's mission and valuesHow to Apply : First review our website at www.prageru.com. Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.What We Do : We promote American values through educational videos for people of all ages. People come to PragerU for a variety of reasons, but they all have one thing in common : They want to grow—intellectually, spiritually, emotionally, and physically. To learn more about PragerU, visit http : / / prageru.com.
Compensation Range : The hourly range for this role is $25.00 - $27.00+ per hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
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