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Manager, Data Science III
Manager, Data Science IIIChewy • Boston, New Hampshire, USA
Manager, Data Science III

Manager, Data Science III

Chewy • Boston, New Hampshire, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Your Opportunity

Chewy is seeking a highly skilled and experienced Manager Data Science to join our growing Customer Care Data organization! In this role you will lead a team of Data Scientists and Machine Learning Engineers. You will collaborate with multi-functional partners to build develop and deploy machine learning and data-driven solutions that improve customer and agent experiences. You will guide projects from experimentation to production bridging advanced analytics with scalable engineering to deliver measurable business impact. This is a hands-on leadership role dedicated to technical depth innovation and execution excellence.

What Youll Do

  • Lead the design and implementation of scalable reliable machine learning and AI solutions that empower Chewys Customer Care teams.
  • Partner with engineering product operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions.
  • Lead all aspects of the full data science lifecycle from data acquisition and feature engineering to model development deployment and performance monitoring.
  • Implement best practices in experimentation model validation and continuous improvement ensuring rigor and reproducibility.
  • Ensure models are operationalized through strong MLOps practices including CI / CD pipelines versioning and automated retraining and data quality and governance standards are maintained across all projects.
  • Mentor and develop Data Scientists & Machine Learning Engineers fostering technical excellence scalable thinking and innovation within the team.
  • Guide project prioritization and resource allocation balancing long-term innovation with near-term business needs.
  • Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions.
  • Stay ahead of emerging ML and AI techniques particularly in NLP LLMs and generative AI and evaluate their applicability to Chewys business context.

What Youll Need

  • Masters degree (or Ph.D.) in Data Science Computer Science Statistics or a related field.
  • 5 years of experience in data science or applied machine learning including at least 2 years leading technical teams.
  • Strong programming skills in Python or R with experience in data manipulation and ML libraries (e.g. scikit-learn TensorFlow PyTorch).
  • Solid understanding of machine learning algorithms statistical modeling experimental design and MLOps.
  • Hands-on exposure to LLMs and advanced NLP techniques including fine-tuning prompt optimization and generative AI.
  • Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS GCP or Azure).
  • Familiarity with big data and analytics technologies (e.g. Spark dbt Iceberg Redshift Athena).
  • Experience with data visualization tools (e.g. Tableau Streamlit Plotly).
  • Proven ability to translate complex analytical outcomes into actionable business insights.
  • Excellent communication and stakeholder management skills with the ability to align technical work to strategic objectives.

    • Nice to Have

  • Knowledge of graph-based modeling optimization or recommendation systems.
  • Previous experience in retail or e-commerce environments.

    • Required Experience :

    Manager

    Key Skills

    Healthcare Attorney,General Insurance,Attorney At Law,Core Banking,Import & Export,Airlines

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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