Technical Support Call Center ManagerCelerant Tech • Iselin, NJ, US
Technical Support Call Center Manager
Celerant Tech • Iselin, NJ, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Management or supervisory experience in a call center College degree or course credits in management, administration or supervisory area Effective use of Microsoft Office and business applications Experience with analyzing staff and business data and effecting changes based upon that data Handles change with a positive attitude Ability to remotely manage team members Experience as an agent in a call center for technical products or services Basic SQL knowledge Management or supervisory experience in a call center College degree or course credits in management, administration or supervisory area Effective use of Microsoft Office and business applications Experience with analyzing staff and business data and effecting changes based upon that data Handles change with a positive attitude
Job Description
Job Description
Description :
Technical Support Call Center Manager
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.
The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.
Responsibilities :
- Oversee all call center operations and staff
- Prepare work schedules and adjust staffing based upon volume forecasts
- Hire and onboard new team members
- Enable and motivate staff to provide a high level of customer satisfaction
- Ensure that team members meet company standards for professionalism
- Monitor and address responsiveness for tasks
- Prioritize and escalate tasks based upon multiple factors
- Evaluate performance through reporting and analysis
- Proactively effect change by improving management and processes
- Develop agents and supervisors through training and mentoring
- Collaborate with other managers to satisfy customers and achieve company goals
Requirements :
Optional Skills :
Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.
Optional Dental and Eye Care Coverage Available.
Requirements :
Requirements :
[job_alerts.create_a_job]
Call Center Manager • Iselin, NJ, US
[internal_linking.similar_jobs]
The IT Technical Support Partner is responsible for troubleshooting and resolving technical issues on a wide variety of installed software and hardware.
The technical support analyst provides consul...[show_more]
The AT & Financial Center Manager (FCM) is generally more experienced and is responsible for managing the day-to-day operations of the branch, the internal sales process and customer experience...[show_more]
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.The Senior Technical Account Manager (TAM) is responsible for actively driving a...[show_more]
We have an immediate opening for a Technical Inside Sales Project Manager to join and strengthen our North American Engineering and Sales organization, located in Northern NJ.We are looking for a s...[show_more]
CoreWeave is The Essential Cloud for AI™.Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confi...[show_more]
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights tha...[show_more]
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care.
The work you do here impacts the lives of millions of people ...[show_more]
Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold / warm calling activities.
Provide sales support to customers, including identifying opportuni...[show_more]
This is the Bank Where Things are Made.Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done.
Blue Foundry is revolutionar...[show_more]
A company is looking for a Customer Support Manager to lead high-performing support teams and ensure outstanding customer experiences.
Key Responsibilities Take ownership of customer satisfaction ...[show_more]
We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization.This is a p...[show_more]
The Technical Applications Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the company's line of products (instruments...[show_more]
We are seeking a highly motivated and experienced .Fitness Center Operations Manager.Do you have a passion for helping others live their best lives?.
Do you enjoy coaching, mentoring, and devel...[show_more]
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
If you thrive in an environment where your gr...[show_more]
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...[show_more]
Thank you for your interest in becoming part of the team at Legrand!.This position is responsible for providing information about the Company's products and resources to customers and sales team me...[show_more]
Our client, a major bank in Central, NJ, is looking for OneStream Technical Lead.Hybrid commute, 2 days on-site in Central NJ Locations and 3 day remote per week.
This is a permanent FT career oppor...[show_more] CoreWeave is The Essential Cloud for AI™.Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confi...[show_more]
IT Support Partner
TEKsystems • Montville, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
AT & Financial Center Manager
Spencer Savings Bank • Wayne, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Account Manager
Qualys • Newark, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Inside Sales Project Manager
SIBA LLC • Caldwell, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Solutions Manager
CoreWeave • Livingston, NJ, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Director, PSC (Patient Support Center) Operations Insights
Novartis Group Companies • East Hanover, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Telephonic Nurse Case Manager - New Jersey
UnitedHealth Group • East Brunswick, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Inside Sales Representative - Call Center
PNY Technologies Inc • Parsippany, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Digital Banking Support Specialist
Blue Foundry Bank • Parsippany, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Manager
VirtualVocations • Newark, New Jersey, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
ZTD Global IT Service Management Lead
Zoetis, Inc • Parsippany-Troy Hills, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Applications Training Specialist-East Hanover
Butler Recruitment Group • Caldwell, NJ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Fitness Center Operations Manager
Fit Franchise Brands • Montclair, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Portfolio Relationship Manager - Data Centers
Associated Bank - Corp • Newark, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Account Manager
Relativity • Newark, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Care Specialist I
Legrand AV, Inc. • Fairfield, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
OneStream Technical Lead
Brains Workgroup, Inc. • Iselin, NJ, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Regional Data Center Manager
CoreWeave • Livingston, NJ, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]