Technical Support Call Center ManagerCelerant Tech • Iselin, NJ, US
Technical Support Call Center Manager
Celerant Tech • Iselin, NJ, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Management or supervisory experience in a call center College degree or course credits in management, administration or supervisory area Effective use of Microsoft Office and business applications Experience with analyzing staff and business data and effecting changes based upon that data Handles change with a positive attitude Ability to remotely manage team members Experience as an agent in a call center for technical products or services Basic SQL knowledge Management or supervisory experience in a call center College degree or course credits in management, administration or supervisory area Effective use of Microsoft Office and business applications Experience with analyzing staff and business data and effecting changes based upon that data Handles change with a positive attitude
Job Description
Job Description
Description :
Technical Support Call Center Manager
Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.
Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.
The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.
Responsibilities :
- Oversee all call center operations and staff
- Prepare work schedules and adjust staffing based upon volume forecasts
- Hire and onboard new team members
- Enable and motivate staff to provide a high level of customer satisfaction
- Ensure that team members meet company standards for professionalism
- Monitor and address responsiveness for tasks
- Prioritize and escalate tasks based upon multiple factors
- Evaluate performance through reporting and analysis
- Proactively effect change by improving management and processes
- Develop agents and supervisors through training and mentoring
- Collaborate with other managers to satisfy customers and achieve company goals
Requirements :
Optional Skills :
Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.
Optional Dental and Eye Care Coverage Available.
Requirements :
Requirements :
[job_alerts.create_a_job]
Call Center Manager • Iselin, NJ, US
[internal_linking.similar_jobs]
A company is looking for a Customer Support Manager to lead high-performing support teams and ensure outstanding customer experiences.
Key Responsibilities Take ownership of customer satisfaction ...[show_more]
Monarch / Brandywine Senior Living.At Monarch Communities, we value compassion, innovation, and community.Our team is committed to making a meaningful impact on the lives of our residents and fosteri...[show_more] At Monarch Communities, we value compassion, innovation, and community.Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive...[show_more] 
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.The Senior Technical Account Manager (TAM) is responsible for actively driving a...[show_more]
We have an immediate opening for a Technical Inside Sales Project Manager to join and strengthen our North American Engineering and Sales organization, located in Northern NJ.We are looking for a s...[show_more]
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights tha...[show_more] This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely.Please note that this role would not provide relocation, and only local candidates wi...[show_more] 
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care.
The work you do here impacts the lives of millions of people ...[show_more]
On-site Community Manager East Brunswick, New Jersey area • •.To oversee the operational and administrative property management functions as specified in the managem...[show_more]
Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold / warm calling activities.
Provide sales support to customers, including identifying opportuni...[show_more]
We are seeking an experienced and visionary ITSM Leader to establish and own the process and governance of a consistent IT Service Management (ITSM) practice across our ZTD organization.This is a p...[show_more]
The Technical Applications Training Specialist is responsible for developing and conducting training programs for Internal and External customers for the company's line of products (instruments...[show_more]
Data Center & Route Switch Field Service Technician.Looking for a trade that will train you? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle...[show_more]
We are seeking a highly motivated and experienced .Fitness Center Operations Manager.Do you have a passion for helping others live their best lives?.
Do you enjoy coaching, mentoring, and devel...[show_more]
Based in our Client Contact Center in Parsippany, NJ, the Seasonal Client Advisor holds the critical position of supporting Tiffany clients who choose to contact the team for support and advice.The...[show_more]
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.
If you thrive in an environment where your gr...[show_more]
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...[show_more]
Thank you for your interest in becoming part of the team at Legrand!.This position is responsible for providing information about the Company's products and resources to customers and sales team me...[show_more]
Customer Support Manager
VirtualVocations • Elizabeth, New Jersey, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Care Manager (CNA / CHHA)
Monarch Communities • Englishtown, NJ, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Care Manager (CNA / HHA)
Monarch Communities • Englishtown, NJ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Technical Account Manager
Qualys • Newark, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Inside Sales Project Manager
SIBA LLC • Caldwell, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, PSC (Patient Support Center) Operations Insights
Novartis Group Companies • East Hanover, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Product Manager - Novartis Patient Support (NPS)
Novartis Group Companies • East Hanover, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Telephonic Nurse Case Manager - New Jersey
UnitedHealth Group • East Brunswick, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
On-Site Community Manager
Executive Property Management • North Brunswick, NJ, United States
[job_card.full_time]
[last_updated.last_updated_1_hour] • [promoted] • [new]
Inside Sales Representative - Call Center
PNY Technologies Inc • Parsippany, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
ZTD Global IT Service Management Lead
Zoetis, Inc • Parsippany-Troy Hills, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Applications Training Specialist-East Hanover
Butler Recruitment Group • Caldwell, NJ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Data Center & Route Switch Field Service Technician
Acuative Corporation • Fairfield, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Fitness Center Operations Manager
Fit Franchise Brands • Montclair, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Advisor, Contact Center (Temp to Perm)
Tiffany & Co • Parsippany, NJ, US
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Portfolio Relationship Manager - Data Centers
Associated Bank - Corp • Newark, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Account Manager
Relativity • Newark, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Care Specialist I
Legrand AV, Inc. • Fairfield, NJ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]