Fine Jewelry Sales Associate - Full Time

Fine Jewelry Associate

The Fine Jewelry Associate drives sales and delivers a positive customer experience by providing excellent service through building client relationships and offering expert guidance in selection of fine jewelry merchandise. This role has a genuine enthusiasm for the fashion and jewelry industry, competitive drive, and confidence to excel in a commission environment. This is an hourly position.

What you will do :

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Build customer loyalty by delivering excellent service, utilizing client tools, and offering tailored product advice and recommendations to meet client needs and preferences.
• Execute successful promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales.
• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.
• Enhance customer experience by suggesting fine jewelry service plans and offering additional services. Provide repair estimates, complete proper documentation, receive and prepare shipments, and provide minor repair assistance and cleaning services.
• Leverage training tools, use vendor resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips, accessory trends, and fine jewelry product offerings. Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely. Maintain visual merchandising, signing, and fine jewelry case line standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and following security protocols and safety guidelines.

Skills and abilities :

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.