Technology Implementation Manager

Job Description

Job Description

As a Technology Implementation Manager, you will be the face of AMP, an NCS Company, ensuring a seamless and exceptional "white glove" service experience during Clarity site launches. You will play a critical role in onboarding new clients by providing on-site troubleshooting, comprehensive training, and building strong initial relationships. This role requires a highly adaptable, detail-oriented individual with strong technical acumen and exceptional communication skills. You will thrive in fast-paced, dynamic environments, resolving complex issues efficiently and ensuring client satisfaction.

About AMP (An NCS Company)

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry after.

AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.

Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Job Duties and Responsibilities :

• On-Site Launch Support :

Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform.

Utilize networking and connectivity experience, as well as hardware / software installation knowledge, to address technical challenges.

Represent the AMP brand professionally and positively during the critical early stages of client relationships.

Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system.

Travel extensively, including weekends, to support site launches and customer visits.

Think creatively and "outside the box" to develop innovative solutions to complex problems.

Qualifications :

Must have a valid driver’s license and good driving record.

Physical Requirements :

This role offers an opportunity to shape our technical direction while working with cutting-edge technologies in a collaborative, high-growth environment. You'll be instrumental in building and maintaining world-class applications while helping to grow and mentor our development team.

Benefits you deserve :

But wait, there's more!

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

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