Virtual Assist - Auto Adjuster - Remote (CST / EST)

Virtual Assist Auto Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. On rare occasions you may be asked to assist with fieldwork based on local market needs. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles. In this role, you'll be expected to communicate clearly and efficiently with all parties involved, ensuring that the customers' needs are met with the highest level of professionalism and care. Your attention to detail and problem-solving skills will be key to your success, making this a perfect opportunity for someone passionate about delivering outstanding customer service and working with cutting-edge technology. If you're a self-motivated, detail-oriented individual who thrives in a flexible work environment, this is the perfect opportunity for you! This position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed. Candidates are considered based on the time zone they live in. If you are selected for this position you need to be willing to work one of the following schedules to be determined by business needs or geographic location. EST 10 : 00 am - 6 : 30 pm or CST 9 : 00 am - 5 : 30 pm

Preferred Qualifications :

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell.
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical.
• Proficiency in using virtual inspection tools and applications.
• Strong analytical skills to assess damages and write accurate estimates.
• Excellent communication skills to interact with customers and stakeholders effectively.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Familiarity with insurance policies and industry regulations related to auto claims.

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience :

The Customer Service Expert you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.

The Investigator you'll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL

Work Location :

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This Position is not available for Washington, California, Alaska, and Hawaii residents.

Candidates are considered based on the time zone they live in. If you are selected for this position you need to be willing to work one of the following schedules to be determined by business needs.

When you work from home full time, you'll need :

Work schedule :

What Allstate will provide :

Notice of Licensing Requirement :

As a condition of employment, your office / area may require you to obtain an adjuster and / or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign on Bonus :

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and / or applicable Appraiser License.

Allstate Benefits :

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you.

Here are some of our offerings :

Notes :

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills :

Auto Estimating, Auto Insurance Claims, Communication, Computer Literacy, Critical Thinking, Insurance Policies, Negotiation, Problem Solving, Time Management, Typing, Working Independently

Compensation :

Compensation offered for this role is $50,000.00 - 82,542.50 annually and is based on experience and qualifications.

Allstate generally does not sponsor individuals for employment-based visas for this position.