Bilingual Dispatcher

Bilingual Dispatcher

SMS Transportation Services Inc - Los Angeles, CA 90017

Overview

Salary Range $16.00 - $17.00

Responsibilities

Supervise drivers in directions and immediate situations.

Coordinates dispatching of drivers by receiving and transmitting radio calls.

Inputs and retrieves computer data quickly.

Answers questions and provides information to the drivers and clients over the telephone.

Makes entries into automated computer system.

Maintains accurate, up-to-date files and logs.

Assists drivers in ensuring clients are delivered in a timely manner.

Assemble schedules for the following day of service.

Clearly document all cancellations and no shows.

Assist in other departments as needed.

Effectively communicate any problems or issues with managers as situations arise.

Qualifications

Pre-Requisites (experience/training/education/certifications):

CDL required

Paratransit experience highly preferred

High school degree or G.E.D.

At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.

• Effective oral and written communication skills.
• Excellent organization and multi-tasking skills
• Ability to effectively interpret contract rules and requirements
• Ability to effectively decipher maps
• Demonstrated excellent written and oral communications and organizational skills.
• Bilingual English and Spanish

PERSONAL QUALITIES

Must have a pleasing personality and ability to get along with adults. Ability to deal effectively with a wide variety of personalities in situation requiring diplomacy, friendliness, confidentiality, poise, tact and good judgment.

PHYSICAL ABILITIES

Must be able to pass pre-employment.

LICENSES

CDL