Clinic Manager - Behavioral Health

Vista Community Clinic

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it's about hope, community, and impact. For over 50 years, we've been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it's needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

Benefits include : competitive compensation & benefits, medical, dental, vision, company-paid life insurance, flexible spending accounts, 403(b) retirement plan.

Why VCC?

Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

A robust training & development culture to help you grow and advance your career.

A workplace built on respect, collaboration and passion for care.

Responsibilities

Provide oversight of clinic operations. Assist in directing and supervising daily clinical operations including patient flow and program maintenance, and ensure adherence to all policies and standards; maintenance of quality control, staffing, training and counseling of employees; and inventory and maintenance of facility.

Supervises Dental Assistants, Patient Service Representatives and other clinic support staff.

Essential Job Functions :

• Provide direct supervision to the above-referenced employees
• Select, orient and train employees and evaluate job performance
• Assign and complete job assignments and work schedules for staff and clinicians
• Monitor time and attendance of employees including the approval and coverage arrangement for time off; monitor time and attendance of clinicians
• Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
• Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery; arrange for coverage as necessary to maintain services as needed when clinicians and staff are on leave
• Set up and maintain monthly clinician schedule
• Maintain knowledge of the appointment schedule; review scheduling of site on a daily basis; review availability of appointments to assist in accommodating patients who request services throughout the day; coordinate access to care with Clinic Managers at all sites; monitor to assure that all patients are reminded on the day before their scheduled appointment
• Periodically review registration paperwork to assure that all charts, forms and reports are available prior to the patient visit; ensure that staff is assessing patient eligibility for programs and assign staff to assist patients with paperwork to determine which programs benefit the patient
• Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion; communicate to staff and patients any delay in serving patients and assist staff in expediting patient care
• Act as an advocate for patients by communicating patient needs and concerns about their care, treatment or delay in care to staff, management and clinicians; seek resolution to concerns; act as patient ombudsman
• Monitor all patient care staff for appropriate customer service behavior; provide feedback on performance to staff members' direct supervisors, and participate in development of corrective action plan to improve customer service
• Maintain knowledge of all aspects of the clinic operations and the duties of MSR-reception, appointments; fill in to provide assistance with patient flow as needed
• Update employees on all clinic programs by providing information, direction and monitoring of procedural changes; ensure all staff has received adequate training and supervision in changes and that all memos are noted and initialed
• Monitor "Failed Appointments" and follow up according to protocol
• Inform employees of in-services and meetings and arrange coverage for staff to attend meetings as needed
• Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
• Prepare productivity, goals & objectives and other pertinent reports on a timely basis; utilize information generated from the reports to prepare corrective action plans and manage daily operations

Qualifications

Minimum Qualifications :

Preferred Qualifications :

Required Skills / Knowledge / Abilities :

Preferred Skills / Knowledge / Abilities :

Pay Range : $70,000 - $80,000 DOE