Sales ManagerGables • San Diego, CA, US

Sales Manager

Gables • San Diego, CA, US

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Sales Manager

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY! At Gables, service is our signature amenity. We pride ourselves in providing exceptional service every day to our residents, associates, the environment, the communities we operate in, and investors that believe in us. We feel that the small things we can each contribute daily will impact the greater good. Interested to find out how you can do your part?

If you have a passion for helping people find their perfect new apartment home and providing exceptional customer service, our Sales Manager position is your opportunity to make an impact. No day will ever be the same, with the scope of your role including sales, marketing, and customer experience management.

Compensation : Non-exempt / eligible for overtime. Bonuses are based on the current bonus program.

Sales and Leadership

As the subject matter expert to all visitors to the community, effectively and enthusiastically tour, lease, and move in prospective residents
In collaboration with the GM, develop the sales strategy and sales goals that achieve monthly sales revenues
Ensure all leads are entered into and followed up with daily utilizing CRM to maximize sales
Consistently plan, lead, and facilitate sales team meetings alongside the General Manager (GM), to set team sales goals and create an open forum for feedback from the team on how to improve and adjust sales performance
Lead the sales team to increase community traffic and maintain closing ratios in order to achieve / exceed budgeted occupancy ratios while maximizing effective leased rent
Consistently conduct community and apartment home inspections to ensure the community meets and exceeds organizational presentation standards
Along with GM, serve as a promoter of Gable's initiatives including but not limited to Sustainability, DEI, and Resident Engagement Programs
Provide sales leadership, training, and sales coaching to maximize community sales results

Marketing

Engage in the local community by developing meaningful relationships to network with new residents and develop sales leads as well as allow our current residents and employees to give back by participating in community events

Maintain a strong market knowledge of competitor communities including completion of weekly market surveys

Comply with and drive social media marketing campaigns and organizational posting standards in relation to content and frequency

Lead outreach efforts to generate new leads including identifying employer trends from incoming prospects to make suggestions on new partnerships to GM

Communicate service guarantees and Signature Service standards to prospective and current residents as well as promote resident referral programs

Review advertising sites and Gables.com weekly for accuracy

Maintain Ratings & Review expected performance level, response time, and solicitation of them from our residents, based on requirements set forth by your Regional Marketing Manager.

Manage and direct the sales team marketing efforts in partnership with GM to effectively meet sales goals

Customer Experience

Stand, move from behind the desk if applicable, and greet all prospective and current residents warmly with genuine and focused attention

Ensure the residents in our community receive Signature Service through the management and timely follow-up of customer requests

Partner with Service Team and GM to resolve resident concerns in a timely and positive manner including work order follow-ups

Create engaging experiences for our residents to come together to socialize within the community

Address resident day-to-day concerns for resolution and step in whenever possible to resolve customer concerns prior to engaging the GM

Ensure that residents have exceptional move-in as well as move-out experiences

Be an expert on local service recommendations such as dry-cleaning, dog walkers, cleaning services, etc.

Operating Standards

Work closely with our Customer Care Center to keep communication lines open and provide timely feedback and ensure CCC transactions are being completed in accordance with Gables operating standards

Manage sales team set goals, motivate the team to achieve set goals, and work to develop performance improvement plans if goals are not being consistently met

Process all move-ins and outs correctly and timely, including walking apartment homes before move-in to ensure the home meets Gables Standards

Maintain all community-related operations supplies and facilitate orders in partnership with GM

Train on-site associates in all leasing paperwork, systems, and sales techniques. Ensure associates are scheduled for and complete appropriate training

Maintain knowledge of and facilitate all corporate housing partnership leases and rate negotiation

Audit new lease and renewal files weekly from GM reports for key control and bonus submission to GM

Manage CRM to comply with organizational frequency standards

Prepare renewal letters and lead efforts to maximize renewal percentages and maximize renewal revenue

Assist in creating and delivering electronic and manual notices (i.e., renewals, preventative maintenance notifications, etc.)

Facilitate key management according to organizational procedures

Ensure office and community are opened and closed daily according to organizational standards

Manage and promote community programs to ensure participation and compliance

Manage waitlist including consistent communication of customers on the waitlist

All other duties assigned by the supervisor that directly relate to organizational success or customer experience

What You Need to Succeed :

Education : High School Diploma or Equivalent

Experience : Minimum of 1-year experience in an outside sales, marketing, or customer service role

Additional Skills :

Forward thinker with the ability to communicate innovative ideas

Ability to set and achieve sales goals

Enthusiastic team player with the ability to work independently on occasion

Superior sales skills

Intermediate computer and technology competencies

A commitment to professional development and continued learning by participation in Gables-required training courses

Ability to provide Signature Service to our residents

Excellent written and verbal communication, including the ability to read and write English fluently

Well organized with the ability to prioritize and multi-task

Ability to handle stressful, urgent, and diverse work situations on a daily basis

Ability to work any of the 7 days of the week, 52 weeks per year.

Previous experience utilizing Yardi is preferred but not required

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