Crisis Intervention Virtual Assistant

A company is looking for a Virtual Assistant - Hotline Crisis Intervention to support their crisis intervention hotline remotely.

Key Responsibilities

Answer and manage crisis hotline calls, providing immediate support and assistance

Triage and assess the needs of callers to provide appropriate crisis intervention

Document all calls and interventions accurately in the EHR system

Required Qualifications, Training, and Education

Bilingual (English / Spanish)

Courses in psychology, sociology, or related fields are highly preferred

Must be willing to work night shifts and weekends to support the 24 / 7 operation

Experience in a mental health or crisis intervention setting is a plus

Ability to remain calm and composed in high-stress situations