Content Architect, Non-Credit

Join to apply for the

Content Architect, Non-Credit

role at

University of Arizona

(Tucson, AZ).

Position Highlights

The Content Architect strengthens Arizona Online’s non‑credit team by managing front‑end implementation and outreach to ensure programs are launch‑ready, high‑quality, and visible to prospective learners. The role oversees course setup, quality assurance, faculty support, and recruitment communications while also contributing to marketing, social media, and program web content to drive awareness and lead generation.

Duties and Responsibilities

Credit Course Set Up

Guide faculty and staff through the full course setup process—from ideation to delivery—ensuring alignment with learning outcomes, accessibility standards, and a high‑quality learner experience.

Configure and quality‑check offerings end‑to‑end (D2L Community shells, Configio sections, catalog entries, enrollment windows, visibility settings).

Set up badges, certificates, pricing, discount codes, and refund / cancellation rules.

Coordinate key details with Enrollment and Marketing teams.

Provide support for Qualtrics forms and surveys.

Custom Content Support

Collaborate with faculty, staff, and external partners to design learning solutions that meet workforce development needs.

Serve as first‑line support for faculty / instructors on front‑end course issues (shell access, rosters, due dates, links / files, accessibility checks, announcements).

Develop and implement targeted communication strategies for non‑credit recruitment campaigns.

Identify audiences, select appropriate communication channels, and coordinate timelines, messaging, and materials with internal teams to drive engagement and conversions.

Agile Program Development

Support the ideation of new non‑credit programs; guide content creators on forms, templates, and alignment with University of Arizona standards.

Validate basic market alignment (audience, outcomes, modality) and coordinate early‑stage reviews with Marketing, Enrollment, and Finance.

Track proposal status and communicate milestones to stakeholders.

Non‑Credit Course Adaptation

Adapt for‑credit academic content into learner‑centered, engaging non‑credit offerings for multiple platforms.

Ensure non‑credit programs meet the needs of professional learners, maintaining clarity, accessibility, and platform alignment.

Communications, Marketing & Outreach

Collaborate with Arizona Online staff to monitor and update non‑credit program and departmental information on recruitment websites.

Design, write, and publish new web pages and program pages, ensuring accuracy, accessibility, and brand alignment.

Create and post content aligned with established channel strategies to highlight programs, events, and initiatives.

Maintain consistent tone, style, and posting schedules to support overall communication objectives.

Knowledge, Skills & Abilities

Effective communication with diverse audiences.

Handle confidential and sensitive information.

Work independently with minimal supervision and in a team environment.

Manage multiple projects with competing priorities.

Knowledge of non‑credit continuing and professional education.

Knowledge of academic and workforce needs.

Knowledge of universal design for learning basics.

Minimum Qualifications

Bachelor’s degree or equivalent advanced learning attained through professional‑level experience.

Minimum of 3 years of related work experience or equivalent combination of education and work experience.

Benefits

Health, dental, and vision insurance plans.

Life insurance and disability programs.

Paid vacation, sick leave, and holidays.

Tuition reduction for employee and qualified family members.

Retirement plans.

Access to U of A recreation and cultural activities.

Equal Employment Opportunity

The University of Arizona is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.

Contact : Jessica Normoyle | jkn@arizona.edu

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