Billing Analyst (Business and Financial Operations)

Job Description: Duties and Responsibilities • Monitors daily billing operations to ensure smooth system performance and addresses disruptions promptly. • Generates and reviews billing batches to ensure accuracy before processing. • Collaborates with finance teams to reconcile billing data with revenue reports and close activities. • Conducts audits of customer accounts and billing processes to ensure integrity and transparency. • Implements rate changes, taxes, and regulatory surcharges within the billing system as required. • Ensures proper handling of sensitive customer data, complying with internal data governance policies and cybersecurity standards. • Maintains an up-to-date internal knowledge base on technologies and best practices in billing. Knowledge, Skills and Abilities • Billing Management - Understands billing processes and systems and implements control to ensure that bills are processed correctly and in a timely manner. • Financial Reporting - Financial reporting is a standard accounting practice that uses financial statements to disclose a company's financial information and performance over a particular period, usually on an annual or quarterly basis. • Billing Systems Management - Managing and maintaining a software that enables service providers' order to cash process (O2C), focusing on billing, with automatization of collecting payments, sending out recurring invoices, and tracking expenses and invoices. • Data Analysis - Measuring and managing organization data, identifying methodological best practices and conducting statistical analyzes. • Customer Service Management - Supports customers both before and after they buy and use products or services that helps them have a positive experience. • Data Management - A process which includes acquiring, validating, storing, protecting, and processing required data. • Communication Management - The systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations. • Customer Relationship Management - The process for managing a company's relationships and interactions with customers and potential customers. • Issue Resolution - Addressing problems that need to be solved, the decisions that need to be made, and the risks that need to be mitigated. • Contract Management - Streamlining the creation, execution, storage or renewal of contracts, with a focus on compliance, often via software or other automated means.