IT System Support Administrator

This position is onsite

Travel is required for Ohio / Kentucky / Tennessee regions

SUMMARY OF POSITION : The IT System Support Administrator provides Helpdesk support and works with all facilities and offices to ensure computers are operational. This includes software hardware setups wiring networking troubleshooting and training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Installs IT hardware and software as directed by IT Director.
• Responsible for voice Support
• Video Surveillance Administration
• Network Administration and Server Support
• Identifies and resolves IT related hardware issues.
• Performs Help Desk function by answering documenting resolving escalating and prioritizing tickets.
• Setup and Install Telecom and mobile devices : VoIP phones Cell Phones MDM tablets / iPads etc
• Performs basic network hardware and structured cabling installation and troubleshooting.
• Document all application process procedures configuration and change management.
• Active Directory and Application User management and roles.
• Trains users on use of hardware and software including but not limited to applications servers storage and networking equipment.
• Hardware and Application Support and route issues to the proper vendor.
• Utilize Root-Cause analysis to solve issues.
• Communicates with facilities and IT Director the status of projects and issues.
• Assists IT Director to develop strategies for future IT needs.
• Up to 75% regional travel required to facilities as needed.
• Company vehicle and / or Vehicle allowance is be provided.
• Occasional on-call duty for afterhours and weekend support 24x7.
• Maintains confidentiality as it relates to company information and data.
• Other duties as assigned.

MINIMUM QUALIFICATIONS :

Microsoft Windows Desktop Operating Systems

SPECIAL CONSIDERATIONS : (desired but not mandatory)

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; and smell. This job requires significant physical activities including standing lifting bending stooping pushing pulling and twisting; and the physical agility to use stairs a step ladder and to lift 20-40 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.

Note : Nothing in this job specification restricts managements right to assign or reassign duties and responsibilities to this job at any time. Designation of essential and marginal functions is for the purpose of compliance with the Americans with Disability Act (ADA). All employees are required to perform all job duties consistent with the ADA. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities duties and skills required of employees in this position.

PERSONAL AND PROFESSIONAL CONDUCT :

Required Experience :

Unclear Seniority

Key Skills

Clerical,Abinitio,Chiller,Application Engineering,ELV,AV

Employment Type : Full Time

Experience : years

Vacancy : 1