Program Director

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem : a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Arthur J. Gallagher is seeking an experienced and relationship-driven Program Director to join our team. This role is integral to managing insurance programs, overseeing staff, and ensuring exceptional client service. The Program Director will serve as the trusted advisor and relationship lead for our pooling and captive clients, supporting them with expert guidance, responsive service, and proactive claims and governance support.

This position may require periodic out-of-state travel (approximately 15%) and has the opportunity to be fully remote, with some travel throughout the year.

This role is budgeted between $85k-100k annually

How you'll make an impact

As a Program Director, you will play a pivotal role in ensuring program excellence and high-touch customer service. Your responsibilities will include :

• Client Stewardship : Serve as the go-to contact for all member needs, from onboarding to renewal.
• Program Governance : Plan and attend board meetings, assist with meeting agendas, and present updates.
• Claims & Risk Management : Liaise with TPA partners and elevate high-impact claims issues as needed.
• Member Engagement : Travel regionally to visit members, review coverage, and conduct program reviews.
• Operational Coordination : Collaborate with internal teams on billing, documents, coverage issuance, and compliance.

Key Responsibilities

Position Objectives (First 12 Months)

About You

Required :

Preferred Attributes & Behaviors :

#LI-KK2

#Remote

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :

Other benefits include :

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.