Customer Service Sales Support

Responsibilities:

• Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
• Provide tracking information on shipped orders.
• Confirm receipt of orders via faxes & e-mail.
• Routinely update database to add contacts; emails; and new customers.
• Handle corrections on orders entered in our system that have not been shipped.
• Enter Customer and Sales Representative requests.
• Enter customer complaints/concerns.
• Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
• Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
• Be an active member of the CSR and/or Platinum ACD Phone line.

Qualifications:

• Post high school education and previous customer service or similar experience is preferred.
• Typing skills of at least 50 WPM with High Accuracy.
• Proficient use of Windows XP/10 operating system and Microsoft Office products.
• Good communication skills to interact with team members.
• Good critical thinking skills to resolve questions and problems related to orders.
• High degree of diligence to insure the correct information on orders.
• Ability to work at a steady pace even with interruptions, and some time pressure.