scrum master pharma commercial services

Role : scrum master pharma commercial services

Location : San Francisco CA

Experience : 8-12 years

Domain : Pharma Commercial - Patient Strategy / Patient Services

Role Purpose

The Scrum Master will enable Agile delivery for patient strategy initiatives with a strong focus on Patient Services programs such as patient onboarding benefits investigation adherence and patient support services. The role requires hands-on experience delivering projects in patient-focused commercial programs within pharma.

Key Responsibilities

Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions.

Facilitate all Agile ceremonies (Sprint Planning Daily Stand-ups Reviews Retrospectives).

Support execution of initiatives related to :

o Patient onboarding and enrollment

o Benefits investigation and access services

o Patient adherence and persistence programs

o Patient support services (PSP / HUB models)

Remove impediments related to cross-functional dependencies (Commercial IT Compliance HUB vendors).

Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.

Track and report delivery metrics (velocity sprint health risks dependencies).

Ensure Agile delivery aligns with pharma compliance including GDPR / HIPAA consent management and MLR processes.

Support coordination across multiple teams and vendors involved in patient services execution.

Required Skills & Experience

8 years of experience as a Scrum Master or Agile Delivery Lead.

Experience supporting or delivering initiatives in pharma commercial patient engagement patient services or related healthcare programs.

Strong understanding of patient services workflows (onboarding benefits adherence).

Experience working in regulated pharma commercial environments.

Excellent facilitation and stakeholder management skills.

Preferred Experience

Exposure to Salesforce Health Cloud / Service Cloud Veeva CRM patient HUB integrations.

Experience working with patient support vendors call centers or nurse support programs.

SAFe / Scrum certifications preferred.

Key Skills

Dermatology,Communication,Excel,Furniture,Airlines,Jboss

Employment Type : Full Time

Experience : years

Vacancy : 1