Keyholder

Job Description

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.

At MANGO , we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.

In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.

Job Details :

We are excited to announce an open Key Holder position for our MANGO Broadway Plaza store located in Walnut Creek, California!

Key Responsibilities :

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

Ensure that the standards of the shopfloor are spotless : product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

While working at the cash desk, Key Holder are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Key Holder are expected to participate in all objectives related with operations of the back areas including : delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Key Holder Responsibilities :

• Open and close the store, ensuring all security procedures are followed.
• Handle cash management responsibilities, including deposits and safe counts.
• Lead by example in customer service, sales, and store operations, fostering a positive and productive work environment.
• Act as the Manager on Duty (MOD), taking charge of store operations, team support, and customer experience during assigned shifts.
• Drive personal sales performance while actively contributing to team selling and overall store goals.

Requirements :

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