Client Partner

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.

Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving's Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.

Location : This is a remote position. You can work from home and be located anywhere in the USA.

About The Role

Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy Maestro (formerly RapidResponse) and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate), within the North America region. Leveraging your knowledge of Maestro, as well as your commercial acumen in the supply chain management space, you will act as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan. You, as the Client Partner, must be able to communicate and work with all levels of internal and external stakeholders ranging from C-level executives, sales partners, to key operational personnel.

What You Will Do

Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.

Present deployment methodology and make recommendations on phased approaches to deployments.

Develop strategic account plans to meet assigned revenue target.

Partner with the internal Sales team to identify and close new business opportunities.

Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications.

Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction.

Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams.

Responsible for helping to establish referenceable clients for Kinaxis.

Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis' solutions.

Be the deployment trusted advisor for customers and partners.

What We Are Looking For

Bachelor's degree in computer science, process engineering, business, supply chain management or a related field.

Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space.

Minimum of 5 years' experience in professional services sales with new customers.

A background in consulting.

Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.

Proven negotiator with a track record of consistently meeting or exceeding revenue targets.

Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while also maintaining a strategic view of the project and customer needs.

Ability to travel 30-60% of the time domestically and occasional international travel.

Kinaxis Maestro / RapidResponse certification in the role of Contributor, Author, or Admin is considered an asset.

Work With Impact : Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work With Fortune 500 Brands : Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis : Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team :

Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)

Flexible work options

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs and training and career development

Recognition programs and referral rewards

Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.