ID Card Program Assistant

Job Type

Full-time

Description

The ID Card Program Assistant is responsible for accurately processing, issuing, and administering employee and contractor identification cards and badges in accordance with WMATA policies and security standards. This role ensures proper verification of documentation, adherence to procedural guidelines, and delivery of professional customer service to all personnel.

Key responsibilities include reviewing and approving required documentation for the issuance of ID cards and badges, providing guidance to WMATA employees and contractors on applicable policies and procedures, and ensuring compliance with identification and access control requirements. The ID Card Program Assistant also accepts payments for lost or replacement ID cards, reconciles collected funds, and prepares monthly deposits in accordance with financial procedures.

This position requires strong attention to detail, organizational accuracy, and customer service skills. The ID Card Program Assistant plays a crucial role in maintaining secure access control and ensuring the integrity of WMATA's personnel and contractor identification systems.

Requirements

Education / Experience

High School diploma or GED

One (1) year of demonstrated experience in providing direct services to customers of an ID Card office.

Company Profile

Volanno is a certified woman-owned small business headquartered in Washington, DC. As an IT solution provider, our services include custom software development, program management, and advanced data analytics. From scoping and defining to implementation and support, we are ready to support our clients' needs at any stage of development in designing and building solutions that prepare them for the future.

It is the policy of Volanno to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Volanno will provide reasonable accommodations for qualified individuals with disabilities.