Customer Service Representative

Position Details :

Client : Healthcare Services

Job Title : Customer Service Representative - (Bilingual Spanish)

Location : Austin, TX 78727 (100% Onsite - Local candidates only)

Duration : 6 Months

Schedule : Mon - Fri : Must be available for any 8-hour shift from 7 am to 7 pm.

Pay Range : $20 / hr - $22 / hr

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Description : ??

• This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call?Center?units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.?
• Skills : MS Office, Call center, Insurance, claims, on-call resolution.

PDN-a0599349-5413-400a-82b8-5582769679c7