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Front Office Host
Front Office HostSignia by Hilton Atlanta • Atlanta, GA, US
Front Office Host

Front Office Host

Signia by Hilton Atlanta • Atlanta, GA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title

Key Responsibilities :

  • Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
  • Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
  • Provide information about hotel services, amenities, local attractions, and directions.
  • Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
  • Manage reservations, cancellations, and modifications through the property management system (PMS).
  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
  • Maintain an organized and welcoming front desk / reception area.
  • Ensure guest confidentiality and data protection in compliance with company policies.
  • Uphold service standards and follow hotel policies and procedures at all times.

Qualifications & Skills :

  • Previous experience in hospitality, customer service, or front office preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a guest-oriented mindset.
  • Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
  • Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
  • Professional appearance and positive attitude.
  • Flexibility to work shifts, weekends, and holidays.
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