Service Desk Consultant, BI Agency Help Desk

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$46,400.00 - $76,600.00

Target Openings

What Is the Opportunity?

Uses strong analytical skills, business and technical knowledge to provide operational and business support for computer systems to various internal and external customers via phone and non-phone methods related to Supported Systems. Proactively seeks opportunities to reduce costs and improve customer service. Identifies and develops problem resolution and knowledge database for use by service desk staff. Assumes ownership for a positive customer interaction for all calls taken.

What Will You Do?

• Uses available resources and industry best practices to determine if system(s) require corrective action and develops interim alternative work flows when possible.
• Answers internal / external customer phone calls, emails and fax inquiries and communicates results.
• Understands established service level agreements, and effectively works to meet or exceed those standards.
• Analyzes inquiry using various investigative tools to determine if system changes are required.
• Logs customer inquiries in corporate ticket tool and escalates to IT personnel on an as needed basis.
• May create and / or update team systems related procedure manuals.
• May develop manual / materials to assist in the training of staff.
• May be assigned to special projects of a simple to moderate complexity on an as needed basis.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .