Sr Manager, Service Sales & Operations

Sr. Manager, Baltimore Service Sales And Operations

Otis Elevator Company is searching for a highly motivated Sr. Manager, Baltimore Service Sales and Operations to provide direction, support, and leadership for all field sales and operations within sub-region.

Essential Responsibilities

Provide on-going training, development, and leadership to the new equipment, modernization and service employees

Provide technical direction to regional field operations staff and participate in large bids

Responsible for the quality of all new installations, modernizations, and services for the sub-region

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

Report and present on recommendations for all product designs and performance requirements

Monitor field tests as well as first inspection and data reports

Consult with construction superintendents, modernization superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance

Proactively aid the region in regard to the malfunctioning of equipment

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Education / Certifications

High school diploma or equivalent required; bachelor's degree preferred

Basic Qualifications

5+ years elevator industry experience required

Management experience required

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

What's In It For Me / Benefits :

A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

Enjoy three weeks of paid vacation, along with paid company holidays

We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

Life insurance and disability coverage to protect you and your family.

Voluntary benefits, including options for legal, pet, home, and auto insurance.

We offer generous birth / adoption and parental leave benefits, as well as adoption assistance, to support growing families.

Pursue your educational goals with our tuition reimbursement program.

Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.