Medical Secretary

Overview :

Responsible for managing specialized administrative activities for the department, including the referral process, surgical scheduling, phone triage, and other specialized administrative activities. This involves working collaboratively with department staff members, physicians, and leaders while coordinating schedules across a variety of departments.

The Transplant Intake Coordinator processes patient referrals for all locations from a variety of sources and methods, including electronic and telephone requests. Reviews appropriateness of referrals for the Kidney Transplant provided by Piedmont Transplant Institute. Ensures all appropriate and pertinent demographic and clinical information is complete to provide safe and efficient care. The intake coordinator responds timely to referral sources, while collaborating with clinical managers, financial service representatives, and clinical staff to ensure that timely care and service is provided. Spanish speaking preferred.

Responsibilities :

Responsible for managing specialized administrative activities for the department, including the referral process, surgical scheduling, phone triage, and other specialized administrative activities. This involves working collaboratively with department staff members, physicians, and leaders while coordinating schedules across a variety of departments.

1. Excellent customer services skills via phone, in person or electronically to build rapport and encourage repeat utilization of Piedmont Healthcare.

2. Receives patient referrals from physicians, hospitals and a variety of other healthcare entities, creating appropriate electronic medical record as needed.

3. Reviews information received and ensures that minimum data is received to facilitate initial consultation.

4. Interacts professionally with referral sources to refuse referrals without alienating referral sources.

5. Provides appropriate and tactful feedback to referral sources to assist with understanding of appropriate utilization of Piedmont Transplant Institute services.

6. Collaborates with the transplant financial team to confirm that registration information is obtained.

7. Documents in the medical record status of all referrals received in accordance with departmental practices.

8. Provides clear verbal and written instruction to referring providers and patients regarding upcoming appointments.

9. Arranges for additional accommodations for patients undergoing transplant evaluation, as needed.

10. Partners with leadership team to acquire additional information as needed and requested to increase patient access to specialized care and aligning with programmatic strategic initiative

11. Communicates routinely with leadership to ensure that appropriate visit types are scheduled timely and accurately across multiple providers and clinics.

12. Supports the maintenance of provider preference lists used for placing referrals, while assisting in identification of errors in electronic medical record.

13. Ensures compliance with all HIPAA policies, specifically relating to patient confidentiality and release of information; maintains strict confidentiality on all patient information and practice matters.

14. Assumes responsibility for professional growth by participating in continuing education activities and / or professional organizations; attends required meetings and in-services.

Qualifications : Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

Licenses and Certifications

Business Unit : Name : Piedmont Hospital