Financial Systems Analyst / Systems Accountant

Financial Systems Help Desk Analyst / Systems Accountant

The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the worldfrom the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage through Anthem. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.

Job Description

The Red Gate Group is seeking a Financial Systems Help Desk Analyst / Systems Accountant to support the National Geospatial-Intelligence Agency (NGA). This role focuses on assisting end users of NGA's financial management systems (Momentum, GEO-F, ORBIT) by providing troubleshooting support, resolving technical and functional issues, and ensuring smooth day-to-day operations. The position requires strong financial systems expertise and customer service skills, with a focus on helping users navigate and optimize NGA's enterprise financial tools.

Responsibilities

• Serve as a primary help desk contact for NGA financial system users, responding to questions and resolving technical / functional issues.
• Support user access, account management, and permissions for financial systems.
• Assist with troubleshooting system errors and escalating issues to technical teams as needed.
• Provide guidance to users on financial processes such as budgeting, accounting, and reporting within NGA's systems.
• Develop and maintain user documentation, FAQs, and training guides to improve customer experience.
• Support testing and validation of system enhancements, patches, and upgrades.
• Track, document, and monitor service requests and incident tickets, ensuring timely resolution.
• Participate in working groups and meetings to represent user issues and provide feedback on system improvements.
• Assist leadership in identifying recurring problem areas and recommending solutions.
• Provide limited support for audit / compliance activities (FISCAM, SSAE-18) by ensuring accurate reporting and documentation.

Qualifications

Desired Qualifications

The Red Gate Group, Ltd. is an Equal Opportunity / Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights