Product Strategy Director, Customer Data Platform

Director, Product Management – Customer Data Platform

The Product Director will lead strategy, roadmap development, research, analysis, and execution for Evernorth’s Customer Data Platform (CDP), a running platform powering personalization across Email, SMS, IVR, Bot, and more. The role reports to the Product Strategy Senior Director and focuses on increasing reliability, adoption, and ROI while simplifying the landscape and making clear build / buy / retire decisions.

Key Responsibilities

• Drive Product Vision & Roadmap : Manage roadmap development, prioritize initiatives, and communicate product strategy to key stakeholders.
• Translate Strategy into Action : Define business requirements and convert them into measurable product requirements, epics, and user stories with clear acceptance criteria.
• Enable Capability Development : Oversee design and delivery of platform-level features and enablers (e.g., LLMs, CMS, Enterprise Design Systems, 3rd‑Party Vendors) in partnership with engineering and architecture teams.
• Champion Governance & Compliance : Establish governance for data layers (AIE, Claims, PHI, Registration) and enforce secure, compliant activation and access controls.
• Collaborate Across the Enterprise : Engage executive stakeholders and cross‑functional teams—marketing, analytics, operations—to ensure CDP capabilities meet business needs and drive adoption.
• Measure & Optimize : Define KPIs for capability utilization and business impact, monitor performance, and identify opportunities for enhancement.
• Evangelize & Enable : Support adoption through training, documentation, and close collaboration with customer‑facing teams to articulate product positioning and benefits.

What We Expect From You

Qualifications (Minimum)

Preferred Qualifications

Compensation & Benefits

Annual salary range : $158,300 – $263,900 USD, with eligibility for an annual bonus plan and long‑term incentive plan. Benefits include medical, vision, dental, well‑being and behavioral health programs; 401(k) with company match; company‑paid life insurance; tuition reimbursement; a minimum of 18 days of paid time off per year and paid holidays.

Diversity & Inclusion

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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