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Pipeline Job: IT Help Desk Agent
Pipeline Job: IT Help Desk AgentHireTalent • Plano, Texas, US
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Pipeline Job : IT Help Desk Agent

Pipeline Job : IT Help Desk Agent

HireTalent • Plano, Texas, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title : IT Help Desk Agent

Location : Hybrid, days onsite

Contract duration : months + potential extension

Pay Rate : $ / hr on W

Client : Client

Location : Windrose Ave. Plano, TX

Duties & Responsibilities :

  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Document customer requests in our incident tracking system
  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
  • Interact with customers and peers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Support features, functionality, and usage of specific applications
  • Provide Level technical support of low to medium complexity
  • Provide input and update to the technical knowledgebase as necessary
  • Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
  • Report problems with procedures and makes suggestions for improvements
  • Perform related duties as assigned or requested

Role Requirements :

  • Reliability & Flexibility are extremely important
  • Strong customer service skills
  • Effective listening skills
  • Strong written and verbal communication skills
  • Good problem-solving skills and decision-making ability
  • Technical aptitude with PC literacy
  • Basic knowledge of Windows Operating Systems
  • Strong enthusiasm and desire to learn
  • Self-motivation and organization
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Ability to follow policies and procedures; attention to detail.
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