Client Communications Advocate (FSD251204)

Ideal Software Systems an innovator in business management systems for over 30 years is looking for a motivatedperson to join its growing team. Thisindividualiscrucial in maintaining strong relationships with our current customers by ensuring any issues they are experiencing with oursoftware are being resolved along with providing updates and feedback to customers during the resolution process. The perfect candidatewill play an integral role in the companys Financial Services Division to expedite various internal processes and projects as well as general reception and administrative duties. For the right candidate these positions can grow intoadditional advances for applicants with strong computer knowledge and / or technical computerskills.

This is a full-time non-remote position at present.

NOTE : Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer. A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.

The purpose of the Client Communications Advocate (aka Client Advocate) position is to provide an ally or advocate to our customers who will actively facilitate the communication between the customer support development administration and sales in order to keep each of the processes that the Client Advocate is responsible for running smoothly and efficiently.

Your job duties :

• Provide complete and timely feedback for all work including but not limited to call logs checklists client correspondence and escalation of any issue
• Field incoming calls from clients and facilitate getting answers to any questions they may have which may require investigating and / or internal assistance from other employees
• Assist with keeping visibility high particularly for any issues escalated to our Analysts and Development team
• Monitor and track projects and tickets in an issue tracking system making sure none are forgotten and all are resolved in a timely manner
• Internally communicate with several other departments to further assist in ensuring projects and issues are completed
• Cover breaks for the support assistant who answers phone calls and responds to emails from our clients
• Other responsibilities as assigned

What youll need :

Qualified Individual Will Have :

NOT Required but Definitely a Big Plus :

Compensation and Benefits :

We area progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement family entertainment and financial markets.

Our rapidly growing client base aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

Key Skills

Athletics,Admin Support,External Audit,ASP,Blogging

Employment Type : Full-Time

Experience : years

Vacancy : 1